Shipments and returns
Your pack shipment
Shipments and returns
Congratulations, the jewelry you have chosen will be delivered in a high-quality designed gift box that will be sent to you by courier to your home. Delivery time according to the transaction summary with the service representative.
As a general rule, products in stock will be shipped within 24 hours, express orders will be shipped the same day, and personalized jewelry within 7 business days
We will be happy to update you in real time on the stages of the production of your jewelry
Returns:
We will accept back any jewelry in accordance with the language of the law as formulated on the website of the Ministry of Economy and Industry, more details in the following link:
https://www.gov.il/he/departments/general/purchasing-jewelry-online-and-cancelling-transactions
Phone to cancel a transaction: Shimon +(972)52-5212409
Email to cancel a transaction: shimondvir@gmail.com
Warranty
We are fully responsible for the description of the items on the website, however in case of an error' we will do everything to ensure that customers receive reliable and complete information about the product and its quality as detailed on the website and on the invoice, The warranty includes full quality control on the quality of the silver/gold, Free settings of small diamonds that have fallen during reasonable use (up to 3 point stones), Ring size increase/decrease free of charge up to 3 months from the date of purchase, Shortening a bracelet, necklace and matching it at the time of purchase There is no guarantee for the loss of diamonds or jewelry, it is recommended to purchase a policy from insurance companies, In the event of damage to the jewelry, please contact us for professional advice at no cost.